| Hudz (St Georges Centre, Preston) breaking the UK Consumer Law?

Hudz (St Georges Centre, Preston) breaking the UK Consumer Law?

Al-Andalus JCαt ⓛⓞ♡ⓔ❀ asked:


We bought two pairs of Jeans from this Asian-owned Menswear store in St Georges Centre, Preston, last Saturday, and on getting one home found that one pair had a clear fault on the legs: bleached spots where the dye had not taken into the fabric/ or where some damage had occurred at the factory presumably thus rendering these bleached spots. On returning to the shop asking for a refund for this one item, on the basis it was faulty, we were refused and told we could only exchange them. I have since found out that we were well within our rights, within UK consumer law, asking for a refund (as told to us by a nice lady at Consumer Direct [ http://www.oft.gov.uk/ ]. Thus: we got conned on returning yesterday as the assistant said we could only have an exchange and we didn’t know the law and thus walked away with the alternative pair.

Should we go back to the store and tell them they were in effect breaking the law when they refused a refund under the Sales of Goods Act (as told to us by Consumer Direct) and should we still demand a refund. We are not happy that these guys in effect conned us. What should we do? Any advice gratefully appreciated. Thanks in advance.

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Comments

One Response to “Hudz (St Georges Centre, Preston) breaking the UK Consumer Law?”

  1. Ed Atun on June 8th, 2009 3:44 am

    I think it is legal for them to only offer an exchange. They are not breaking the law..