| who enforces consumer rights? please help?

who enforces consumer rights? please help?

stacey o asked:


I have a question about consumers rights i live in ireland and bought a dress as a xmas present for my friend it was in a sale and cost ten euro, when i got it home i noticed a stain on the dress and brought it back to the shop with the tags on and the receipt i spoke to both the manager and owner and they refused to exchange it saying it was only ten euro and i could have worn the dress or stained it myself, i know my rights and by law they have to refund replace or repair faulty goods but they wouldn’t do it? who can i get to enforce this law so they cant get away with doing this to other people , its not about the money anymore the owner was rude and tried to embarrassed so i would want to change the dress i told him what my rights were and he told me to take him to court!!,,,surly shops like this cant just get away with this? how do i go about enforcing my rights without having to take them to the small claims court for a dress that cost ten euro!!!!

ive already rang consumers rights and all they could do was tell me to write a letter of complaint to the company but ive already spoken to the owner who refused me an exchange!

thanks for the help!

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One Response to “who enforces consumer rights? please help?”

  1. schneider2294@sbcglobal.net on June 3rd, 2009 5:45 pm

    Check this out;