| “No 14 day Return or Exchange” (No Consumer rights?) at Major UK Mobile Phone Retailer?

“No 14 day Return or Exchange” (No Consumer rights?) at Major UK Mobile Phone Retailer?

Martin B asked:


I took an 18 month contract with (UK Retailer) with Orange with a Samsung G800. On my contract, written in biro, was “No 14 day Refund/Exchange”. I then after 2 hours found that the phone was not fit for purpose. There are fundamental flaws with the camera/firmware, such as the flash not operating properly resulting in any indoor photo in poor light being dark.
I went back to retailer.
I explained that this phone model was unsuitable, as described as being “The Photographers Choice”, was surely contravening Trading Standards. What’s more, The Consumer Rights law dictates “The law says that the goods must be of satisfactory quality. This means that the goods should be free of any faults, including minor ones”.
Remember the contract biro part?
This law is also says “There are a number of things a trader is not allowed to do when they sell you goods. These include make a written statement that you have no legal rights when you buy goods”
What should I do here? Are they breaking the law?
Sorry, title and question have different terms. I don’t have the contract to hand but think the following was written: “No 14 day Refund/Exchange”. Basically, and in English, No cooling off period and no consumer statutory rights?

Related posts:

  1. Hudz (St Georges Centre, Preston) breaking the UK Consumer Law? Al-Andalus JCαt ⓛⓞ♡ⓔ❀ asked: We bought two pairs of Jeans...
  2. who enforces consumer rights? please help? stacey o asked: I have a question about consumers rights...
  3. HELP: What Are The Rights of the Consumer? Yahoo Sucks asked: My Phone/Internet provider service disconnected (physically) my...
  4. Consumer Rights Regarding Vehicle Purchases? Nagal asked: Last Saturday we purchased a certified pre-owned car...
  5. What are my rights as a consumer when I’ve paid for 15 montths of a service, used 12 and want to discontinue? danielans6 asked: I’ve practiced Kunk Fu at a School for...

Filed Under Law & Ethics |

Tagged With , ,

Comments

One Response to ““No 14 day Return or Exchange” (No Consumer rights?) at Major UK Mobile Phone Retailer?”

  1. Wendy H on April 9th, 2009 11:45 pm

    You went into the store to take out the contract, if the contract started that day or prior to the seven (7) day cooling off period, the goods are not eligible for this.

    services that begin, by agreement, before the end of the cooling-off period

    see link

    You said that it was unsuitable. WRONG COMPLAINT

    What you should have said it that its not working properly.

    Unsuitable could mean YOU have made the wrong choice not that its broken, which is what your saying. The goods are not working properly as such your entitled to a free replacement or repair.

    If it was